Rates & Insurance
The following is the list of insurances with which we participate. This will be updated from time to time as needed. If you do not see your insurance listed please email our billing team: billing@orchardmentalhealth.com.
- Aetna
- Carefirst
- Cigna
- Humana/Tricare
- Medicare
- Multiplan
Card-on-File
We require patients to keep a credit card on file to make the checkout process easier, faster, and more efficient. You will no longer receive statements from us, but you will continue to receive your Explanation of Benefits (EOB) from your insurance carrier once your claim has been processed, detailing the charges and payments made on your behalf.
At check-in you will:
- submit the credit card of your choice, including your Flexible Spending Account (FSA) or Health Savings Account (HSA) card
After your insurance has paid their portion, we will:
- notify you via email of the balance owed
- charge the balance owed to your card on file
- email a receipt for the charge
Your credit card information will always be fully protected by our off-site, card-processing partner Elavon, and not on our computers, as required by industry standards (Payment Card Industry Data Security Standard – PCI-DSS).
Fees
We require a 48 hour cancellation notice for all scheduled appointments. Please call 240-750-6467 or email [email protected] if you need to cancel or reschedule an appointment. For standard appointments that were cancelled less than 48 hours a $100.00 late cancellation fee applies. If a client is a no-show to a scheduled appointment a $100.00 no-show fee applies.